Choose Your Providers
Choose your own support workers and service providers.
Self-Manage
Self Management with HelpD
Freedom, choice, and support — without the stress.
Self Management gives you more control over your care, more choice in who supports you, and more flexibility in how your funding is used.
With HelpD, you're never doing it alone — we're here to handle the admin, payments, and compliance, while you stay in the driver's seat.
You keep control
We handle the complexity.
Freedom
Choice
Support
Overview
What Is Self Management?
Self Management allows you to:
Use Local Options
Use local contractors or platforms like Mable.
Control Your Funding
Decide how and when your funding is used.
Stay Involved
Stay actively involved in your care decisions.
HelpD provides the back-end systems and support to make sure everything runs smoothly, compliantly, and on time.
Benefits
Why Choose Self Management with HelpD?
You Stay in Control
You decide who comes into your home, when services are delivered, and how your supports are arranged.
Use Providers You Trust
Already working with someone you like? No problem — your existing service providers can be onboarded once through the HelpD Portal and continue working with you.
Less Red Tape, More Support
We manage invoice processing, payments to providers, budget tracking, and administrative compliance — so you don't have to worry about the paperwork.
Real People, Real Support
You'll have access to a team that understands Support at Home and is available to guide you, answer questions, and help when things change.
Getting Started
How Self Management Works with HelpD
1
Create Your HelpD Account
Register through the HelpD Portal — this is where everything begins.
2
Complete the Onboarding Form
Tell us about your needs, preferences, and how you'd like to manage your supports.
3
Admin Review & Welcome Call
Our Admin Team reviews your details. If everything is ready, we'll call you to welcome you to HelpD, answer any questions, and book your Care Plan Meeting. If we need anything clarified, we'll contact you to talk through the next steps.
4
Care Plan Meeting
Together, we review your supports and goals, confirm your Self Management setup, and discuss budgets and service options.
5
Budgets Finalised & Services Begin
Once your budgets are finalised, you're ready to start using services under Self Management.
Providers & Payments
Managing Providers & Invoices
Using Service Providers
You can:
- Engage workers through platforms like Mable
- Use your own local contractors
- Bring new providers onboard at any time
Providers only need to onboard once through the HelpD Portal.
Invoices & Payments
Invoices can be:
- Sent directly to HelpD by providers
- Submitted by you on behalf of a provider
- Submitted for reimbursement to you (where applicable)
We process payments accurately and on time, so you can focus on living your life.
Pricing
Self Management Fees — Fair & Transparent
HelpD uses a sliding scale fee structure, based on how effectively your budget is utilised.
| Budget Utilisation | Invoice Processing Fee |
|---|---|
| Below 85% | 10% |
| 86% – 90% | 8% |
| 91% – 95% | 6% |
| 96%+ | 4% |
This means better budget use = lower fees.
Eligibility
Who Can Self Manage with HelpD?
Anyone approved for the Support at Home program can register.
Whether you're new to Self Management or transitioning from another arrangement, HelpD will support you through the process.
If you're unsure whether Self Management is right for you — that's okay. We'll help you explore your options.
You're in Control — We're in Your Corner
Self Management doesn't mean doing everything yourself. With HelpD, it means choice, flexibility, and confidence, backed by a team that's here to help.